Return Policy:

To be eligible for a return, all products must be returned to us at our workshop address within a strict 7 calendar days of the date of purchase. We ask that you return the goods unused, with all the original tags intact, along with the original packaging such as dust bags, boxes and dispatch note supplied with your delivery. 

Custom pieces developed on special orders, including any custom color requests, are not covered under this Return policy. Please note that since such pieces are specially developed on your order, we will be unable to offer a return.

Orders once placed cannot be cancelled. Please initiate a refund request instead.

If 7 days have gone by since your date of receipt of your product, unfortunately we will be unable to offer you a return. 

Returns that are damaged or soiled, washed or altered may not be accepted and may be sent back to the customer and/or a refund refused. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please ensure you include your order number when returning any items, as without this we are unable to complete your return.

You will be responsible for paying for your own shipping for returning your item to us. Shipping costs are non-refundable. If you receive a return, the cost of original shipping will be deducted from the amount. You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a track-able courier service and retain proof of postage.

Further please note that we levy a restocking fee of Rs. 200 for each return.

Refunds will be processed through the same mode as the original payment within 7 business days.

Products bought during SALE period will not be exchanged or returned.

We do not entertain refunds, exchanges & cancellations on International orders.

Please Note– During festivals, pandemics, adverse weather conditions or political crisis, your shipment could get further delayed. We assure you that we will try our best to have your parcel delivered to you in good time.

Governing Law:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of JAIPUR, RAJASTHAN, India.

Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information:

Questions about the Terms of Service should be sent to us at HELLO@RICHADESIGNS.IN